
FAQ
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You can Contact Us anytime. We typically respond within 1–2 business days.
Product & Materials
What materials do you use?
Our precious metals are solid Gold in 14k and 18k, solid Platinum 950, and solid Sterling Silver 925. Our precious gems may either be natural (mined) or created (lab). Every piece is designed to last and made using responsibly sourced materials.
Is your gold solid or plated?
All of our gold is solid — never plated or vermeil — for heirloom-quality durability.
Where are your pieces made?
We partner with a renowned Italian chain maker to bring you only the highest quality chains. Our custom jewelry pieces - such as pendants and rings - are 100% designed in-house and made in the US. We're proud to have searched the entire world and brought together the best of the best for our clients.
Jewelry Care
Can I wear my jewelry every day?
Yes — our pieces are designed for everyday wear. For best care, remove jewelry when using chemicals (personal care, cleaning, or pool), during strenuous activity, and before sleep.
How should I clean my jewelry?
Gently wipe with a soft, dry, lint-free cloth. Avoid chemicals or abrasives, which can scratch or damage the surface. For deeper cleaning, consult a trusted jeweler.
How should I polish my jewelry?
Tarnish is natural and can add character and depth to jewelry. Should you choose to polish your jewelry, use a jewelry-specific tarnish cloth with gentle pressure, and only when needed — as these cloths remove a thin layer of metal. Never use them, or any chemicals, on gemstones.
How should I store my jewelry?
Store each piece separately in a protective box, away from humidity and direct sunlight. For travel or compact storage, use the provided soft pouch, ensuring pieces are kept apart to avoid scratches. Take care to protect the pouches themselves from pressure or damage.
Shipping & Returns
Do you offer international shipping?
No — at this time we only ship domestically within the US. Shipping fees and delivery times are calculated at checkout.
How long does shipping take?
Chains are available to ship within 1-2 weeks. Made to order items, such as pendants, will be available to ship in 4-6 weeks. Expedited 2nd Day Shipping is standard and free at checkout.
What’s your return policy?
Returns are accepted within 30 days of delivery for unworn items in original packaging.